Systems and methods for product ordering and delivery for inmates

ABSTRACT

Disclosed herein is a system that includes an order processing subsystem and a delivery processing subsystem comprising at least one database and one or more processors. The one or more processors of the delivery processing subsystem is configured to receive a request for a user to access the delivery processing subsystem and a scanning device, authenticate the user by verifying the request with user credentials stored in the at least one database, provide the user with access to the delivery processing subsystem and the scanning device, receive scanned data from the scanning device, retrieve package data regarding a package for an inmate based on the scanned data from the scanning device, and generate, based on the package data, a route in the correctional facility for delivery of the package to the inmate in the correctional facility, wherein the route does not include an identity of the inmate.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a divisional of U.S. patent application Ser. No.15/492,822 filed on Apr. 20, 2017, which is incorporated by referenceherein in its entirety.

BACKGROUND Field

The disclosure relates to systems and methods that provide productordering and delivery services to individuals in a controlledenvironment.

Background

In a controlled environment such as a correctional facility, inmateshave limited opportunities to interact with or receive items from theoutside world. In some cases, inmates may have opportunities to purchaseproducts, such as hygiene products, snacks, or the like, from acommissary within a correctional facility. While a commissary may beuseful, inmates may be restricted in their purchases by the limitedselection of products typically available at the commissary. Inmates mayalso receive packages shipped to the correctional facility from theirfamily members and friends; however, these packages may be utilized tosmuggle contraband, explosives, or harmful agents into the conventionalfacility. Inmates may ultimately be limited in the types of items whichthey may order or receive resulting from a lack of product availabilityat commissaries and a need for additional security in examining packagessent to correctional facilities. Accordingly, there may be a need fornew technologies, systems, and methods that allow correctionalfacilities to provide safe and confidential product ordering anddelivery services to inmates.

BRIEF DESCRIPTION OF THE DRAWINGS/FIGURES

The accompanying drawings, which are incorporated herein and form a partof the specification, illustrate embodiments of the present disclosureand, together with the description, further serve to explain theprinciples of the disclosure and to enable a person skilled in thepertinent art to make and use the embodiments.

FIG. 1 illustrates a block diagram of a product ordering and deliverysystem, according to embodiments of the present disclosure.

FIG. 2 illustrates a block diagram of an order processing system of theproduct ordering and delivery system, according to embodiments of thepresent disclosure.

FIG. 3 illustrates a block diagram of a delivery processing system inthe product ordering and delivery system, according to embodiments ofthe present disclosure.

FIG. 4 illustrates a flowchart diagram of a method for providing productordering services to an inmate, according to embodiments of the presentdisclosure.

FIG. 5 illustrates a flowchart diagram of a method for providing orderprocessing and delivery services to an inmate, according to embodimentsof the present disclosure.

FIG. 6 illustrates a block diagram of a general purpose computer thatmay be used to perform various aspects of the present disclosure.

The present disclosure will be described with reference to theaccompanying drawings. In the drawings, like reference numbers indicateidentical or functionally similar elements. Additionally, the left mostdigit(s) of a reference number identifies the drawing in which thereference number first appears.

DETAILED DESCRIPTION

The following Detailed Description refers to accompanying drawings toillustrate exemplary embodiments consistent with the disclosure.References in the Detailed Description to “one exemplary embodiment,”“an exemplary embodiment,” “an example exemplary embodiment,” etc.,indicate that the exemplary embodiment described may include aparticular feature, structure, or characteristic, but every exemplaryembodiment may not necessarily include the particular feature,structure, or characteristic. Moreover, such phrases are not necessarilyreferring to the same exemplary embodiment. Further, when a particularfeature, structure, or characteristic is described in connection with anexemplary embodiment, it is within the knowledge of those skilled in therelevant art(s) to affect such feature, structure, or characteristic inconnection with other exemplary embodiments whether or not explicitlydescribed.

The exemplary embodiments described herein are provided for illustrativepurposes, and are not limiting. Other exemplary embodiments arepossible, and modifications may be made to the exemplary embodimentswithin the spirit and scope of the disclosure. Therefore, the DetailedDescription is not meant to limit the invention. Rather, the scope ofthe invention is defined only in accordance with the following claimsand their equivalents.

Embodiments may be implemented in hardware (e.g., circuits), firmware,software, or any combination thereof. Embodiments may also beimplemented as instructions stored on a machine-readable medium, whichmay be read and executed by one or more processors. A machine-readablemedium may include any mechanism for storing or transmitting informationin a form readable by a machine (e.g., a computing device). For example,a machine-readable medium may include read only memory (ROM); randomaccess memory (RAM); magnetic disk storage media; optical storage media;flash memory devices; electrical, optical, acoustical or other forms ofpropagated signals (e.g., carrier waves, infrared signals, digitalsignals, etc.), and others. Further, firmware, software, routines,instructions may be described herein as performing certain actions.However, it should be appreciated that such descriptions are merely forconvenience and that such actions in fact result from computing devices,processors, controllers, or other devices executing the firmware,software, routines, instructions, etc. Further, any of theimplementation variations may be carried out by a general purposecomputer, as described below.

For purposes of this discussion, any reference to the term “module”shall be understood to include at least one of software, firmware, orhardware (such as one or more circuit, microchip, or device, or anycombination thereof), and any combination thereof. In addition, it willbe understood that each module may include one, or more than one,component within an actual device, and each component that forms a partof the described module may function either cooperatively orindependently of any other component forming a part of the module.Conversely, multiple modules described herein may represent a singlecomponent within an actual device. Further, components within a modulemay be in a single device or distributed among multiple devices in awired or wireless manner.

The following Detailed Description of the exemplary embodiments will sofully reveal the general nature of the invention that others can, byapplying knowledge of those skilled in relevant art(s), readily modifyand/or adapt for various applications such exemplary embodiments,without undue experimentation, without departing from the spirit andscope of the disclosure. Therefore, such adaptations and modificationsare intended to be within the meaning and plurality of equivalents ofthe exemplary embodiments based upon the teaching and guidance presentedherein. It is to be understood that the phraseology or terminologyherein is for the purpose of description and not of limitation, suchthat the terminology or phraseology of the present specification is tobe interpreted by those skilled in relevant art(s) in light of theteachings herein.

Product Ordering and Delivery System

FIG. 1 illustrates a block diagram of a product ordering and deliverysystem 100, according to embodiments of the present disclosure. Productordering and delivery system 100 includes an order processing system 110configured to provide product ordering services to inmates atcorrectional facility 140 by communicating with and/or transmittingpackaging information to shipping services 120 and delivery processingsystem 130 via network 112. In an embodiment, order processing system110 comprises any number of servers, computers, and/or devices formanaging and processing orders placed by inmates at correctionalfacility 140. In some embodiments, order processing system 110 islocated outside the correctional facility 140, such as in a securefacility that is exterior to a jurisdiction of the correctional facility140.

Correctional facility 140 comprises a controlled environment, such as aprison for a plurality of inmates. Although FIG. 1 illustrates only onecorrectional facility 140, it is understood that there can be aplurality of correctional facilities 140 in the product ordering anddelivery system 100. For example, order processing system 110 comprisesany number of servers and/or devices associated with a centralizedfacility that processes orders and packages for distribution to inmatesin a plurality of correctional facilities 140 in various jurisdictions.

In some embodiments, packages addressed to inmates that are sent byfriends, family members, and/or loved ones of the inmates are reroutedor delivered to a centralized facility where the order processing system110 is located. Prior to delivery to inmates at one or more correctionalfacilities 140, the contents of each package sent by friends, familymembers, and/or loved ones of inmates are inspected for contraband itemsby personnel at the centralized facility, such as by at least one of avisual inspection, weight inspection, X-ray inspection, or the like. Insome embodiments, friends, family members, and/or loved ones of inmatesalso send letters and/or photos to inmates. In such cases, lettersand/or photos are also inspected, such as by scanning the letters orphotos, performing optical character recognition (OCR) on the scannedletters or images, applying a content filter check on the scannedletters or images, and analyzing the scanned letters or images forkeywords, phrases, or images that are restricted by the jurisdiction.After inspection, the contents of each package, letter, and/or photo arerecorded by personnel and submitted to the order processing system 110(e.g., stored in one or more databases in order processing system 110).The contents of the packages are repackaged and delivered to inmates atthe correctional facility 140, whereas scanned documents (e.g., lettersand/or photos) are emailed or transmitted to one or more devicesassociated with each inmate.

In some embodiments, inmates within the correctional facility 140 haveaccess to one or more devices, such as a computer station 142 ortelephone 144. Computer station 142 and/or telephone 144 communicateswith order processing system 110 via network 112, which includes atleast one of local area network (LAN), wireless area network (WAN), theInternet, Public Switched Telephone Network (PSTN), or the like.Although only one computer station 142 and one telephone 144 is shown inFIG. 1, it is understood that there can be any number of components 142and 144 in the product ordering and delivery system 100.

In some embodiments, computer station 142 comprises a desktop computer,a tablet computer, a laptop computer, a computer terminal, a wirelessdevice, or the like. For example, computer station 142 is locatedlocally within the correctional facility 140, such as in a designatedarea or room of the controlled environment. In additional or alternativeembodiments, computer station 142 is a remote computing device, whichinmates use to access one or more websites hosted by servers in orderprocessing system 110. In some embodiments, inmates utilize the computerstation 142 to access product ordering and delivery services provided tothe correctional facility 140. For example, an inmate utilizes a webbrowser on the computer station 142 to log on to his or her productordering account on a website and connect to a web server and/or orderprocessing server in the order processing system 110. By accessing thewebsite on the computer station 142, the inmate selects one or moreproducts and/or merchandise from an online catalog of products availablefor purchase and delivery to the correctional facility 140. In somecases, the online catalog of products available for purchase anddelivery is predetermined by a jurisdiction of the correctional facility140, based on one or more restrictions and/or jurisdictionalrequirements that are specific to a particular facility. For example,certain jurisdictions might not allow particular items (e.g., magazines,cameras, mobile devices, portable digital media players, or the like)into facilities, whereas other jurisdictions allow one or more of theseitems in their facilities.

In some embodiments, telephone 144 comprises a payphone, landline phone,or the like, that is located locally within the correctional facility140, such as in a designated area or room of the controlled environment.For example, inmates have access to the telephone 144 to place ordersfor one or more products by calling a sales representative or accountrepresentative to purchase products available through the orderprocessing system 110. In an embodiment, inmates receive a catalogcomprising information on a plurality of products that are available forpurchase and delivery to the correctional facility 140. Based on thecatalog, inmates choose certain products to order and call one or morerepresentatives to place the order via the telephone 144. In someembodiments, inmates place an order for one or more products by fillingout a form (e.g., a paper form or online form) and submitting the formto an individual at the correctional facility or mailing the form to asales representative or company.

In some cases, an inmate might not be given privileges to accesscomputer station 142 and/or telephone 144. For example, differentcorrectional facilities 140 in various jurisdictions have stricterregulations than others, which prevent inmates from having access tocommunication devices, such as computer station 142 and/or telephone144. Additionally or alternatively, inmates have certain privilegestaken away as a result of violations or infractions during their time atthe correctional facility 140. For such cases, an individual in anadministrative position places orders on behalf of one or more inmatesin the correctional facility 140. For example, an individual comprisesan authorized manager of the correctional facility 140 or any individualwho is authorized to take orders from the inmates. An individual withauthorization places an order to the order processing system 110 usingcomputer station 142 and/or telephone 144 on behalf of an inmate.

Furthermore, friends, family members, and/or loved ones of inmates alsoplace orders to purchase one or more products to be sent to thecorrectional facility 140. In some embodiments, such individuals who areexternal to the correctional facility 140 utilize computer station 142or telephone 144 to submit an order for one or more products to be sentto an inmate. For example, computer station 142 includes a personalcomputer, laptop, notebook, tablet, or the like, of a friend, familymember, and/or loved one of an inmate and is utilized outside of thecorrectional facility 140. Telephone 144 includes a personal phone,mobile device, or smartphone of a friend, family member, and/or lovedone of an inmate, and is also utilized outside of the correctionalfacility 140. By using computer station 142 and/or telephone 144,individuals associated with inmates are able to order products forinmates online or over the phone.

In some embodiments, friends, family members, and/or loved ones ofinmates are authorized to access a website associated with the orderprocessing system 110 using computer station 142 and/or telephone 144.For example, an inmate provides information (e.g., names, relationshipwith inmate, and other details) regarding his friends, family members,and/or loved ones to the order processing system 110 and/oradministration at the correctional facility 140. Individuals who havebeen specified as friends, family members, and/or loved ones of theinmate are given authorization (e.g., credentials, username, password,etc.) to access a website associated with the order processing system110 and order products that are delivered to the inmate at thecorrectional facility 140. By providing authorization to specificindividuals associated with the inmate, other individuals are preventedfrom accessing services provided by the order processing system 110 andordering and sending unwanted items to the inmate. In some embodiments,an administrator of the order processing system 110 is able to makecertain exceptions for friends and/or family members of inmates who havenot been specified by the inmate, such that these friends and/or familymembers are able to access the website associated with the orderprocessing system 110 and place orders.

After an order has been placed (e.g., by the inmate or by a loved one ofthe inmate), the order processing system 110 receives the orderinformation (e.g., via computer station 142 or telephone 144) andprocesses the order by applying one or more restrictions to the order,managing the inmate's account, processing payment, generating an ordernumber, assigning tags, generating labels, and managing packaging of theorder for the inmate. In some embodiments, the order processing system110 communicates with shipping services 120 to provide instructions forshipping packages containing ordered products to inmates at variouscorrectional facilities 140. In some embodiments, shipping services 120represents one or more servers, computers, and/or devices accessible toa shipping company or service, such as a courier delivery service,postal service, package delivery company, or the like. The orderprocessing system 110 transmits data regarding packages (e.g., items tobe shipped, shipping address, method of shipping, tag and labelinformation for packages, and the like) to one or more servers,computers, and/or devices of shipping services 120.

In some embodiments, an inmate's order information and inmate identityinformation is kept anonymous and/or confidential from personnel at theorder processing system 110, as well as personnel at the shippingservices 120, by aggregating and/or encoding the order information andinmate identity information into a form that is only readily understoodby the order processing system 110 and delivery processing system 130,such as through RFID or QR codes, as will be discussed in further detailbelow. For example, personnel at the shipping services 120 fulfill theorders for the order processing system 110 without knowing whichinmate's order they are packaging and/or shipping in order to preventany tampering with the packages to be shipped. By maintainingconfidentiality of the inmate's identity and keeping order informationanonymous throughout the ordering and delivery processes, the productordering and delivery system 100 allows correctional facilities toensure security and prevent contraband items being delivered to inmatesat the correctional facilities. In some embodiments, the shippingservices 120 receives packages to be shipped in shipping containers,along with the data regarding packages, and the shipping services 120ships the packages to one or more correctional facilities 140. In someembodiments, information regarding delivery of each package at eachcorrectional facility 140 is managed by delivery processing system 130.

Delivery processing system 130 comprises any number of servers,computers, and or devices configured to manage and process the deliveryof packages received from shipping services 120. In some embodiments,delivery processing system 130 is located within the correctionalfacility 140 and is accessed by individuals who are authorized employeesof the correctional facility 140. Delivery processing system 130communicates with order processing system 110 to receive and/or transmitinformation regarding order information, package information, inmateprofile information, and the like.

Order Processing System

FIG. 2 illustrates a block diagram of the order processing system 200,according to embodiments of the present disclosure. Order processingsystem 200 represents an exemplary embodiment of order processing system110 in FIG. 1. Order processing system 200 includes at least an orderprocessing subsystem 210 and an account database 220, as shown in FIG.2. In some embodiments, order processing subsystem 210 include one ormore processors, computers, or servers identified as subsystems and isconstructed as individual physical hardware devices, or as virtualdevices, such as a virtual server.

The number of order processing subsystems 210 can be scaled to match thenumber of correctional facilities and jurisdictions desired to besupported by order processing system 200. In some embodiments, orderprocessing subsystem 210 functions as the primary logic processingcenter in order processing system 200. Order processing subsystem 210manages and facilitates overall communication between subsystems oforder processing system 200 and devices and/or systems external to orderprocessing system 210, such as shipping services 120, deliveryprocessing system 130, computer station 142, telephone 144, or otherdevices associated with correctional facility 140. Order processingsubsystem 210 includes inmate profile subsystem 212, account managementsubsystem 214, web subsystem 216, and authentication subsystem 218.

Inmate profile subsystem 212 obtains and stores profile information oninmates who are registered to order products via product ordering anddelivery system 100. In some embodiments, inmate profile subsystem 212obtains information related to the inmates from one or more of (a) ajail management system (JMS) or an offender management system (OMS)operated by the jurisdiction of the correctional facility, (b) publicdatabase containing information on the inmates, or (c) a questionnaireprovided by a web page, a personal approved number (PAN) list, orbooking information. In some embodiments, information obtained by inmateprofile subsystem 212 includes personal information such as previousresidences or correctional facilities, authorized contacts, familymembers, languages, special needs, medication requirements, or the like,in which the personal information can be utilized for authenticating aninmate's identity and/or determining one or more restrictions forordering for an inmate. Inmate profile subsystem 212 collects and storesinmate information in an inmate profile for each inmate in a pluralityof correctional facilities.

Additionally, inmate profile subsystem 212 collects and storesinformation regarding a plurality of restrictions for each inmate, inwhich the plurality of restrictions are defined in the inmate profilefor each inmate. In some embodiments, the plurality of restrictions foreach inmate includes at least one of one or more product restrictions,quantity limits, spending limits, weight limits, order frequency limits,and the like. For example, some inmates are restricted from orderingcertain types of products (e.g., sharp items, rope, or the like),whereas other inmates are allowed to order such types of products. Inother examples, there are one or more restrictions on the number ofproducts and/or the weight of products an inmate can order, the amountof funds an inmate can spend on ordering products, how often an inmatecan order certain products, and the like. Thus, a plurality ofrestrictions for product ordering is predetermined for each inmate by anadministrator of order processing system 200 or an administrator of acorrectional facility.

In some embodiments, inmate profile subsystem 212 is configured todetermine a plurality of restrictions for each inmate by parsing profileinformation of the inmate and determining restrictions based on theinmate's booking information and/or information provided by a jailmanagement system (JMS) or an offender management system (OMS) operatedby the jurisdiction of the correctional facility. In other embodiments,inmate profile subsystem 212 determines and stores the plurality ofrestrictions as whitelist data and blacklist data. For example,whitelist data includes specific names, quantities, weights, or thelike, of products that have been approved for an inmate to order,whereas blacklist data includes specific names, quantities, weights, orthe like, of products that are restricted or off-limits for ordering byan inmate. In some embodiments, inmate profile subsystem 212 storesinmate profiles and restriction information internally or in accountdatabase 220.

In additional embodiments, order processing subsystem 210 communicateswith inmate profile subsystem 212 to access the plurality ofrestrictions for each inmate and applies the restrictions to an order ofthe inmate. For example, order processing subsystem 210 identifies oneor more products in the order of the inmate, determines whether at leastone product in the order of the inmate violates a restriction of theplurality of restrictions, and removes the at least one product from theorder of the inmate in response to determining that at least one productviolates the restriction of the plurality of restrictions. In someembodiments, order processing subsystem 210 determines whether at leastone product in the order of the inmate violates a restriction bydetermining whether at least one product exceeds at least one predefinedthreshold for the plurality of restrictions.

Account management subsystem 214 obtains and manages account informationfor inmates ordering products via product ordering and delivery system100. In some embodiments, account management subsystem 214 manages thetransfer of funds from an inmate's account for ordering one or moreproducts made available by order processing system 200. For example, aninmate places an order for one or more products through order processingsystem 200. After the order has been processed (e.g., such as byapplying one or more restrictions to the order), account managementsubsystem 214 generates a number (e.g., a unique identification numbercomprising alphanumeric characters) associated with the inmate and theorder and transfers funds from the inmate's account to an accountassociated with a correctional facility, company or organizationoffering the one or more products for purchase via order processingsystem 200. In some cases, the company or organization offering the oneor more products for purchase comprises a vendor or company that hasbeen approved and/or partnered with a correctional facility orjurisdiction to supply a plurality of products for purchase throughorder processing system 200. In other cases, the correctional facilityoffers the one or more products for purchase to inmates, and the accountmanagement subsystem 214 transfers funds from the inmate's account toone or more accounts associated with the correctional facility.

In some embodiments, account management subsystem 214 generates an ordernumber for each order prior to the transfer of funds for the order froman inmate's account to an account associated with the correctionalfacility. After generating the order number for the order andtransferring funds, the account management subsystem 214 assigns a tagto the order number. The tag is then placed on or inside a packagecomprising the one or more ordered products. In some embodiments, thetag includes an RFID tag, barcode, quick response (QR) code, or thelike. In other embodiments, account management subsystem 214 generatesone or more labels comprising the tag to be affixed to a packagecomprising the order. For example, one or more labels are generated, inwhich a RFID tag, barcode, or quick response (QR) code is printed on theone or more labels. Additionally, account management subsystem 214generates instructions that are transmitted to a shipping company (e.g.,shipping services 120), in which the instructions indicate for a packagecontaining an order to be shipped with the assigned tag and/or one ormore labels, without providing an order number for the order. Forexample, the package containing the order is shipped without the ordernumber and without any information discernable to a human so as toconceal the identity of the inmate and contents of the package. Byproviding the shipping company with only the assigned tag informationand product information, the order processing system 200 maintains theconfidentiality of order information for inmates and prevents tamperingof packages to include contraband items prior to delivery tocorrectional facilities.

In additional embodiments, account management subsystem 214 managesaccount information for a plurality of inmates, such as one or more ofinmate names, inmate identification numbers, correctional facility namesand locations, account numbers (e.g., for a financial institution),credit card numbers, debit card numbers, order history, order numberinformation, packaging information, or the like. In some embodiments,account management subsystem 214 compiles one or more reports for anadministrator of order processing system 200, in which the one or morereports comprise information regarding products ordered by the inmateand/or products ordered by the inmate's family members, friends, and/orloved ones.

Web subsystem 216 runs web server software such as Apache and/orMicrosoft Internet Information Server and/or an interactive voiceresponse (IVR) server software. In some embodiments, the primaryfunction of web subsystem 216 is to operate as a frontend and/or backendserver in hosting one or more websites, from which inmates, authorizedindividuals, friends, family members, and/or loved ones of inmates placeorders for one or more products to be delivered to inmates. For example,web subsystem 216 provides users utilizing a computing device (e.g.,computer station 142) with a user interface that allows users to selectone or more products from a catalog of products for delivery to acorrectional facility. In some embodiments, web subsystem 216 receivesdata regarding an order for one or more products for an inmate, and websubsystem 216 communicates with at least one of order processingsubsystem 210, inmate profile subsystem 212, and account managementsubsystem 214 to apply one or more restrictions to the order, manage theinmate's account, and process the order.

Authentication subsystem 218 collects and stores identity data and/oruser credentials of inmates and authorized individuals (e.g., employeesof correctional facility 140) that are authorized to access orderprocessing system 200. In some embodiments, identity data includes atleast one of a username and password data, challenge questions,challenge answers, biometric data, device data such as make and model ofa communication device, and/or location data. For example, biometricdata includes one or more of a finger print, a hand print, a voicesample, an iris or retinal sample, an image of the user (2D or 3D), ahand geometry, a signature identification, an infrared cameraidentification, or any other biometric as deemed appropriate. Thechallenge question form of identity data comprises a series of challengequestions, or a single challenge question such as the last four digitsof a user's social security number, mother's maiden name, and the like.In some embodiments, authentication subsystem 218 is utilized to ensuresecurity of order information of inmates by performing identityverifications to authenticate identities of users, including logonverifications, such as username and password verifications, biometricverification, response to challenge questions, device verification,and/or location verification.

In some embodiments, authentication subsystem 218 utilizes identity datato authenticate a user attempting to access a website providing acatalog of products for ordering and delivery to a correctionalfacility. For example, a user, such as an inmate, friend, family member,or loved one of an inmate, or an authorized individual at thecorrectional facility is provided with credentials, such as a username,password, and/or identification number, in order to access a websiteassociated with the order processing system 200 and order products to bedelivered to the correctional facility. Upon receiving a request from auser to access a website or product catalog, authentication subsystem218 verifies user information provided in the request with stored usercredentials (e.g., collected and stored in account database 220) inorder to determine whether or not to provide the user with access to thewebsite or catalog. After the user has been authenticated,authentication subsystem 218 communicates with web subsystem 216 toprovide the user with access to the website offering the catalog ofproducts for ordering and delivery to the correctional facility.

In further embodiments, authentication subsystem 218 communicates withdelivery processing system 130 to authenticate users attempting toaccess order information for packages delivered to a correctionalfacility. In some cases, users, such as individuals who are authorizedemployees of the correctional facility 140, are allowed to access orderinformation, package information, inmate profile information, and likeafter being authenticated by authentication subsystem 218. For example,authentication subsystem 218 receives, from the delivery processingsystem 230, a request for a user to access the delivery processingsystem 130. Authentication subsystem 218 authenticates a user byverifying the user's credentials (e.g., username and password) withstored user credentials (e.g., stored in account database 220 or indatabase in delivery processing system 130). In response toauthenticating the user, authentication subsystem 218 communicates withdelivery processing system 130 to provide the user with access to thedelivery processing system 130. In some embodiments, authenticationsubsystem can be present in other locations, such as in a central callmanagement server that facilitates communication with the orderprocessing system 200 or on site in a site server or other on-siteauthentication system. For example, additional authentication processescan take place earlier in the ordering process, such as in the centralcall management server, on site at a correctional facility in a siteserver, or in another authentication system.

Account database 220 comprises any number of databases and/or servers,and stores and organizes data in one or more relational databases.Account database 220 runs a database management system, such as MYSQL™,to provide an example. In some embodiments, account database 220includes organized data, such as respective identity data,authentication data, inmate profile data, jurisdictional requirementsand rules, restriction data, and settings that are indexed and linked toallow access to data for order processing subsystem 210, inmate profilesubsystem 212, account management subsystem 214, web subsystem 216,and/or authentication subsystem 218.

In additional embodiments, order processing system 200 also manages andprocesses information for packages, letters, and/or photos addressed toinmates that are sent by friends, family members, and/or loved ones ofthe inmates. For example, packages, letters, and/or photos sent byfriends, family members, and/or loved ones of the inmates are receivedat a centralized facility where the order processing system 200 islocated, and information regarding the contents of each package, letter,and/or photo is obtained and managed by the order processing subsystem210 and/or account management subsystem 214. In some embodiments, theorder processing subsystem 210 and/or account management subsystem 214is configured to scan letters or photos, perform optical characterrecognition (OCR) on the scanned letters or images, apply a contentfilter check on the scanned letters or images, and analyze the scannedletters or images for keywords, phrases, or images that are restrictedby the jurisdiction. The order processing subsystem 210 and/or accountmanagement subsystem 214 also stores information regarding the contentsof each package, letter, and/or photo in a database, such as accountdatabase 220. in some embodiments, packages are repackaged at thecentralized facility where the order processing system 200 is locatedand delivered to inmates at the correctional facility 140, whereasscanned documents (e.g., letters and/or photos) are emailed ortransmitted by order processing subsystem 210 to one or more devices(e.g., computer station 142) associated with each inmate.

Delivery Processing System

FIG. 3 illustrates a block diagram of the delivery processing subsystem306 in the product ordering and delivery system 300, according toembodiments of the present disclosure. Delivery processing system 300represents an exemplary embodiment delivery processing system 130 inFIG. 1, and product ordering and delivery system 300 is the same as orat least similar to the product ordering and delivery system 100described above with respect to FIG. 1.

As shown in FIG. 3, delivery processing system 306 communicates withorder processing system 330, computer station 322, and a tag reader 332via network 302. Order processing system 330 can be the same as or atleast similar to order processing system 110 and order processing system200 in FIG. 1 and FIG. 2, respectively. Computer station 322 and network302 can be the same as or at least similar to computer station 142 andnetwork 112 in FIG. 1, respectively.

In some embodiments, delivery processing system 306, computer station322, and tag reader 332 are located within a correctional facility, suchas in correctional facility 140. Delivery processing system 306 includesat least a delivery processing subsystem 310 and an inmate orderdatabase 320, as shown in FIG. 3. Delivery processing subsystem 310includes one or more processors, computers, or servers identified assubsystems and are constructed as individual physical hardware devices,or as virtual devices, such as a virtual server. The number of deliveryprocessing subsystems 310 can be scaled to match the number ofcorrectional facilities and jurisdictions desired to be supported bydelivery processing system 306. In some embodiments, delivery processingsubsystem 310 functions as the primary logic processing center indelivery processing system 306. Delivery processing subsystem 310manages and facilitates communications between subsystems of deliveryprocessing system 306, order processing system 330, computer station332, and devices and/or systems internal or external to a correctionalfacility. Delivery processing subsystem 310 includes authenticationsubsystem 312 and employee profile subsystem 314.

Authentication subsystem 312 is utilized to authenticate usersrequesting to access the delivery processing system 306. For example, auser, such as an employee of a correctional facility, uses computerstation 322 to request access to one or more servers, computers, and/ordevices associated with delivery processing system 306. The user entershis or her user credentials (e.g., username, identification number, orthe like) and password using computer station 322, and authenticationsubsystem 312 authenticates the user's credentials and password byverifying the information with previously stored user credentials (e.g.,stored in employee profile subsystem 314). In particular, authenticationsubsystem 312 ensures security of inmate profile information and orderinformation by performing identify verification to authenticateidentities of users, including logon verifications, such as username andpassword verifications, biometric verification, response to challengequestions, device verification, and/or location verification.

Employee profile subsystem 314 obtains and stores profile information,identity data, and/or user credentials for authorized individuals (e.g.,employees of the correctional facility) that are authorized to accessdelivery processing system 306. For example, employee profile subsystem314 stores identity data, such as at least one of username and passworddata, challenge questions, challenge answers, biometric data, devicedata such as make and model of a communication device, and/or locationdata. Biometric data includes one or more of a finger print, a handprint, a voice sample, an iris or retinal sample, an image of the user(2D or 3D), a hand geometry, a signature identification, an infraredcamera identification, or any other biometric as deemed appropriate. Thechallenge question form of identity data comprises a series of challengequestions, or a single challenge question such as the last four digitsof a user's social security number, mother's maiden name, and the like.Authentication subsystem 312 communicates with employee profilesubsystem 314 to retrieve user credentials stored in the employeeprofile subsystem and verify user requests to access the deliveryprocessing system 306 with the retrieved user credentials. Uponauthenticating an authorized user based on user credentials,authentication subsystem 312 provides the authorized user with access tothe delivery processing system 306, as well as access to a reader 332.

In some embodiments, the reader 332 comprises a scanning device, such asan RFID reader, barcode reader, quick response (QR) code reader, or thelike. After a user has been authenticated by the authenticationsubsystem 312, the delivery processing subsystem 310 provides the userwith access to the reader 332 and access to the delivery processingsystem 306 via computer station 322. For example, the user is able toscan packages, such as package 336, using the reader 332. Although onlyone package 336 is shown in FIG. 3, package 336 represents a pluralityof packages delivered to a correctional facility by a shipping service.In some embodiments, each package 336 comprises a shipping enclosurewith a clear or transparent container that holds the ordered merchandiseinside. Each package 336 comprises a tag 334, which is added to thepackage 336 by personnel at a centralized facility where the orderprocessing system 330 is located. In some embodiments, the tag 334comprises an RFID tag, barcode, quick response (QR) code, or the like,and each package 336 comprises a unique tag 334 that is different fromtags 334 on other packages 336. In some embodiments, the tag 334 isprinted on one or more labels, and the one or more labels are affixed tothe package 336. After the tag 334 has been added to a package 336, ashipping service or company delivers the package 336 to the correctionalfacility based on information (e.g., items, to be shipped, shippingaddress, method of shipping, tag information, and the like) provided bythe order processing system 330 to the shipping service or company. Insome embodiments, the correctional facility receives the package 336comprising tag 334, and an employee or authorized user uses computerstation 322 to provide his or her user credentials to the deliveryprocessing subsystem 310 in order to authenticate and gain access todelivery processing system 306 and reader 332. In other words, a user isunable to access the delivery processing system 306 and/or reader 332 inorder to scan in packages 336 without authentication of the user.

Once the user has been provided access, the user utilizes the reader 332to read or scan the tag 334 on the package 336. In some embodiments, thereader 332 comprises a mobile device, such as a smartphone with acamera, which can be used to scan or photograph the tag 334 on thepackage 336. The reader 332 receives data from the tag 334 (e.g., abarcode, a uniform resource locator (URL), or the like), and the datafrom the tag 334 is transmitted to or accessed by the user's computerstation 322. In an embodiment, the information encoded into the barcodeor QR code is pre-encoded so that a conventional QR scanner does notreadily produce the information. In some cases, each correctionalfacility has a predetermined encoding/decoding algorithm which runs onthe scanning software of the computer station 322 to decode thepre-encoded information. The computer station 322 transmits the decodeddata from the tag 334 to the delivery processing subsystem 310, and thedelivery processing subsystem 310 communicates with the order processingsystem 330 to retrieve data regarding the package 336 associated withthe tag 334. For example, a tag 334 on each package 336 corresponds toan order number for an order by a particular inmate, and the orderprocessing system 330 utilizes the order number to retrieve and transmitdata regarding the order number, contents of the package 336, inmatename, and the like to the delivery processing system 306. The user atcomputer station 322 accesses the data regarding the order number,contents of the package 336, inmate name, and the like, and verifies thecontents of the package 336 with the data received from the orderprocessing system 330. After the contents of the package 336 have beenverified with the data received from the order processing system 330,the package 336 is delivered to corresponding inmate in the correctionalfacility.

In additional embodiments, the delivery processing subsystem 310maintains and keeps track of which packages 336 have been delivered by ashipping service or company to the correctional facility, which packages336 have had contents verified, which packages 336 have been deliveredto inmates, and the like. In some embodiments, delivery processingsubsystem 306 manages this information in one or more databases, such asinmate order database 320. Inmate order database 320 comprises anynumber of databases and/or servers, and stores and organizes data in oneor more relational databases. Inmate order database 320 runs a databasemanagement system, such as MYSQL™, to provide an example. Inmate orderdatabase 320 includes organized data, such as inmate identity data,inmate order data, contents of packages for each inmate, and the like,and settings that are indexed and linked to allow access to data fordelivery processing subsystem 310, order processing system 330, and/orcomputer station 322. In some embodiments, inmate order database 320obtains and maintains information received from order processing system330 regarding order numbers, package contents, inmate names, and thelike.

In some embodiments, order processing system 330 and delivery processingsystem 306 are implemented collectively as a standalone system thatoperates as a product ordering and delivery system 300. In otherembodiments, order processing system 330 and/or delivery processingsystem 306 are included in a central call management server, or asseparate system(s) from the central call management server. In otherembodiments, order processing system 330 and/or delivery processingsystem 306 are located on site at a correctional facility.

In some embodiments, authorized employees of the correctional facilityare given access to deliver packages to inmates only in certain zones orareas of the correctional facility. For example, the correctionalfacility is divided into different zones or areas, in which each zone orarea corresponds to at least one of an inmate's sentencing, the severityof an inmate's offense, or characteristics of an inmate. A plurality ofinmates are located in different zones or areas of the correctionalfacility, and only certain personnel are able to deliver packages tospecific zones or areas in the correctional facility, whereas otherpersonnel do not have access to these specific zones or areas in thecorrectional facility. The correctional facility assigns differentemployees to each zone in a plurality of zones in the correctionalfacility, in which the employees are only able to deliver packages toinmates in their assigned zones. In some embodiments, the authenticationsubsystem 312 of the delivery processing system 306 authenticates anemployee requesting to access information through computer 322 bydetermining whether or not the employee has been given access orprivileges to access information regarding delivery of packages to aparticular zone of the correctional facility.

If the employee has been given access or privileges to accessinformation regarding delivery of packages to a particular zone of thecorrectional facility, then the authentication subsystem 312 of thedelivery processing system 306 verifies the employee's credentials andprovides the employee with access to the delivery processing subsystem310 and reader 332 in order to scan packages that are to be delivered inthe employee's assigned zone. If the employee has not been given accessor privileges to access information regarding delivery of packages to aparticular zone, then the employee is not provided with access to thedelivery processing subsystem 310 and reader 332 for scanning packages.In some embodiments, the employee is able to scan any package, but theauthentication subsystem 312 determines that the package is to bedelivered to a zone that is not assigned to the employee based on datareceived from the reader 332. In such cases, the authenticationsubsystem 312 provides the employee with a notification (e.g., displayedthrough computer 322) indicating that the scanned package is not withinthe employee's assigned zone. The authentication subsystem 312ultimately prevents an employee from being able to access orderinformation (e.g., inmate identity, products ordered, or the like)and/or package information for packages that are assigned to one or morezones that differ from the zone to which the employee is assigned.

In some embodiments, a first employee utilizes a reader to scan aplurality of packages to sort the plurality of packages into differentzones, in which each package is assigned to a corresponding zone. Oncethe packages have been sorted into the different zones, a secondemployee (e.g., who has been assigned to deliver packages in aparticular zone) logs onto the delivery processing subsystem 310 andauthenticates through the authentication subsystem 312 to determine whothe recipient of each package is (e.g., inmates in the particular zone)and where in the particular zone each packages should be delivered. Thesecond employee can then deliver each package to inmates in his or herassigned zone in the correctional facility.

In further embodiments, the employee who is delivering the packages isnot provided with the identities of the inmates receiving the packages.For example, after a plurality of packages have been scanned into thedelivery processing system 306, the delivery processing subsystem 310retrieves data regarding each package from the order processing system330 and generates a map comprising a route within the correctionalfacility of one or more stops or locations for where each package is tobe delivered. In an embodiment, the delivery processing subsystem 310accesses one or more databases (e.g., inmate order database 320, accountdatabase 220, and/or database(s) in inmate profile subsystem 212) toidentify specific locations of where each inmate is located in thecorrectional facility (e.g., cell numbers and locations of each cell)and generates a map and route comprising directions to the specificlocations of the inmates who have received packages. In some cases, themap and route do not reveal identity information for which inmates arereceiving packages, but the generated map only shows which route theemployee should take within the correctional facility to deliver eachpackage. In some cases, the map does not contain information of whichspecific cells within the correctional facility packages should bedelivered to (e.g., cell number information, inmate names, etc.).Instead, the map provides turn by turn instructions for navigatingdifferent zones, floors, and/or hallways of the prison to reach variouscells of inmates for package delivery.

System Operation

Operations of providing product ordering, order processing, and deliveryservices to inmates in a correctional facility 140 through productordering and delivery system 100 will be described with respect to FIGS.4 and 5. Although the physical devices and components that form thesystem have largely already been described, additional details regardingtheir more nuanced operation will be described below with respect toFIGS. 1-3. While FIGS. 4 and 5 contain methods of operation of orderprocessing and product delivery for product ordering and delivery system100, the operations are not limited to the order described below, andvarious operations can be performed in a different order. Further, twoor more operations of each method can be performed simultaneously witheach other.

FIG. 4 illustrates a flowchart diagram of a method 400 of providingproduct ordering services to an inmate, via an order processing system,such as order processing system 200 of FIG. 2, according to embodimentsof the present disclosure. The steps of method 400 are performed bysubsystems of order processing system 200, such as order processingsubsystem 210, inmate profile subsystem 212, account managementsubsystem 214, web subsystem 216, and/or authentication subsystem 218.Method 400 of FIG. 4 begins with step 401 of receiving a request for aninmate to access a catalog of products. For example, the orderprocessing subsystem 210 receives a request associated with a user fromcomputer station 142 via web subsystem 216, in response to the userutilizing computer station 142 to log on to a website hosted by the websubsystem 216. In some embodiments, the user is an inmate, an authorizedindividual at the correctional facility (e.g., an individual authorizedto place orders on behalf of inmates), or a family member, friend, orloved one of the inmate. The website offers a catalog of products forordering and delivery to inmates at a correctional facility, in whichthe products have been approved by the correctional facility or by thejurisdiction.

In response to receiving the request from the user, at step 402, theorder processing subsystem retrieves an inmate profile for the inmate.For example, the order processing subsystem 210 accesses inmate profilesubsystem 212 and/or account database 220 to retrieve an inmate profilecorresponding to the inmate. In some embodiments, the inmate profileindicates various products that the inmate might not be allowed to order(e.g., blacklisted products), as well as a set of products that theinmate is allowed to order (e.g., whitelisted products). At step 403,the order processing subsystem updates a catalog of products based onthe inmate profile. For example, the order processing subsystem 210updates the catalog of products to remove the various products that theinmate might not be allowed to order. In other words, an updated catalogof products includes the set of products that the inmate is allowed toorder, without the various products that the inmate is not allowed toorder.

At step 404, the order processing subsystem provides the inmate withaccess to the updated catalog of products. For example, the orderprocessing subsystem 210 communicates with the web subsystem 216 toprovide the updated catalog of products, and the web subsystem 216presents the updated catalog of products to the user at computer station142 through a user interface of the website hosted by one or moreservers of the web subsystem 216. At step 405, the order processingsubsystem receives data for an order of one or more products for aninmate. For example, the web subsystem 216 receives data regarding anorder for one or more products for an inmate through the website, inwhich the inmate, authorized individual, family member, friend, and/orloved one of the inmate utilizes computer station 142 to place the orderthrough the website. In other embodiments, the order processingsubsystem 210 receives data regarding the order, in which the order isplaced by the inmate, authorized individual, family member, friend,and/or loved one of the inmate through telephone 144.

At step 406, the order processing subsystem identifies the one or moreproducts in the order. For example, the order processing subsystem 210identifies at least one of the types of products in the order, thenumber of products in the order, product weights, product costs, totalcosts of products in the order, and the like. At step 407, the orderprocessing subsystem determines whether the one or more products in theorder comply with restrictions. For example, the order processingsubsystem 210 utilizes the inmate profile (e.g., retrieved from theinmate profile subsystem 212 and/or account database 220) in step 402 toidentify a plurality of restrictions on product ordering for the inmate.In some embodiments, the plurality of restrictions is defined in theinmate profile, and the plurality of restrictions includes at least oneof one or more product restrictions, quantity limits, spending limits,weight limits, order frequency limits, and the like.

In some embodiments, the order processing subsystem 210 identifiescompliance and applies the restrictions to the order for the inmate bydetermining whether at least one product in the order of the inmateviolates a restriction of the plurality of restrictions. If one or moreproducts in the order do not comply with at least one restriction theplurality of restrictions, then method 400 in this example proceeds tostep 408. At step 408, the order processing subsystem removes one ormore products from the order for the inmate. For example, the orderprocessing subsystem 210 removes the one or more products that did notcomply with at least one restriction from the order for the inmate.After the one or more products are removed from the order, then method400 in this example proceeds to step 409.

If the one or more products in the order comply with the plurality ofrestrictions, then method 400 in this example proceeds to step 409. Atstep 409, the order processing subsystem generates an order number forthe order of the inmate. For example, the account management subsystem214 in the order processing subsystem 210 generates a unique number,such as an order number, for the order of the inmate which is used toidentify the inmate's order. In some embodiments, after generating theorder number, the account management subsystem 214 also transfers fundsfrom the inmate's account to an account associated with a correctionalfacility, company or organization offering the one or more products forpurchase via order processing system 200. At step 410, the orderprocessing subsystem assigns an RFID tag to the order number for theorder of the inmate. For example, the account management subsystem 214in the order processing subsystem 210 assigns an RFID tag (e.g., tag334) to the order number to be placed on or in a package (e.g., package336) with the one or more products for the inmate's order. In someembodiments, the tag comprises an RFID tag, barcode, quick response (QR)code, or the like. In some embodiments, the account management subsystem214 assigns a tag to the order by encoding order information and inmateidentity information into the tag, such that the information is onlyreadily understood by the order processing system and/or the deliveryprocessing system by a predetermined encoding/decoding algorithm. Inother words, the tag generated by the account management subsystem 214does not contain any information discernable to a human so as to concealthe identity of the inmate and contents of the package

At step 411, the order processing subsystem generates instructions toship the one or more products in the package with the RFID tag. Forexample, the account management subsystem 214 in the order processingsubsystem 210 generates instructions to ship the one or more products inthe package (e.g., package 336) with the RFID tag (e.g., tag 334). Insome embodiments, the generated instructions exclude the order numberand inmate information (e.g., inmate name and identity information) andonly include information regarding the products to be packaged and theRFID tag information. After generating the instructions, the orderprocessing subsystem 210 transmits the generated instructions to ashipping company (e.g., shipping services 120). In other embodiments,the order processing subsystem 210 prints out the generated instructionsas a packing label or a shipping order form which is transmitted ormailed to the shipping company or shipping personnel. In someembodiments, a packing label with encoded information comprising theorder information and inmate information is then affixed to a packagecontaining the products by the shipping company or shipping personnel.In other embodiments, the order of the inmate is packaged and shipped tothe correctional facility in a package without any informationdiscernable to a human so as to conceal the identity of the inmate andcontents of the package.

FIG. 5 illustrates a flowchart diagram of a method 500 of providingorder processing and delivery services to an inmate via a deliveryprocessing system, such as delivery processing system 306 of FIG. 3,according to embodiments of the present disclosure. The steps of method500 are performed by subsystems of delivery processing system 306, suchas delivery processing subsystem 310, authentication subsystem 312,and/or employee profile subsystem 314. Method 500 of FIG. 5 of beginswith step 501 of receiving a request for a user to access a deliverysystem and scanner. For example, the delivery processing subsystem 310receives a request from computer station 322 for a user to accessdelivery processing system 306 and a scanner, such as reader 332. Insome embodiments, the user is an employee of the correctional facilitywho may or may not be authorized to access the delivery processingsystem 306, and the request includes the user's credentials (e.g.,username, identification number, password, or the like).

At step 502, the delivery processing subsystem performs authenticationof the user. For example, the authentication subsystem 312 in thedelivery processing subsystem 310 authenticates the user requestingaccess to the delivery processing system 306 by verifying the usercredentials from the request. At step 503, the delivery processingsubsystem determines whether the user credentials have been verified.For example, the authentication subsystem 312 in the delivery processingsubsystem 310 verifies the credentials with stored user credentials inthe employee profile subsystem 314, and determines whether thecredentials match. If the user credentials are not verified, then method500 in this example proceeds to step 501, where the user resubmits hisor her user credentials in a subsequent request for accessing thedelivery processing system 306 and reader 332. If the user credentialsare verified, then method 500 in this example proceeds to step 504. Atstep 504, the delivery processing subsystem provides the user withaccess to the delivery processing system and scanner. For example, theauthentication subsystem 312 in the delivery processing subsystem 310provides the user at computer station 322 with access to the deliveryprocessing system 306 and reader 332.

At step 505, the delivery processing subsystem receives data from thescanner. For example, the delivery processing subsystem 310 receivesdata from the reader 332, which is generated by the user scanning a tag334 on package 336 with the reader 332. In some embodiments, the reader332 receives data from the tag 334, and the data from the tag 334 istransmitted to or accessed by the user's computer station 322. Thecomputer station 322 transmits the data from the tag 334 to the deliveryprocessing subsystem 310. At step 506, the delivery processing subsystemretrieves, from the order processing system, data regarding a packagefor an inmate based on data from the scanner. For example, the deliveryprocessing subsystem 310 communicates with the order processing system330 to retrieve data regarding the package 336 associated with the tag334. The data regarding the package includes at least one of the ordernumber, contents of the package 336, inmate name, and the like. At step507, the delivery processing subsystem verifies contents of the packageprior to delivery of the package to the inmate. For example, thedelivery processing subsystem 310 verifies that the contents of thepackage 336 match with the data regarding the package 336, which isretrieved from the order processing system 330. In some embodiments, theuser at computer station 322 accesses the data regarding the ordernumber, contents of the package 336, inmate name, and the like, checksthe contents of the package 336 with the data received from the orderprocessing system 330, and updates information regarding inmate ordersand package deliveries in the inmate order database 320 in the deliveryprocessing system 306. The package 336 is then delivered to thecorresponding inmate by personnel in the correctional facility after thepackage contents have been verified.

In additional embodiments, the delivery processing subsystem 310generates a route in the correctional facility for delivery of thepackage to the inmate in the correctional facility, in which the routedoes not include an identity of the inmate. The route provides turn byturn instructions for navigating different zones, floors, and/orhallways of the prison to reach various cells of inmates for packagedelivery. By utilizing the generated route, personnel can deliver one ormore packages to inmates in the correctional facility without knowledgeof inmate identities in order to preserve anonymity of the orderprocessing and delivery processes and prevent delivery of contraband toinmates in the correctional facility.

Exemplary Computer Implementation

It will be apparent to persons skilled in the relevant art(s) thatvarious elements and features of the present disclosure, as describedherein, can be implemented in hardware using analog and/or digitalcircuits, in software, through the execution of computer instructions byone or more general purpose or special-purpose processors, or as acombination of hardware and software.

The following description of a general purpose computer system isprovided for the sake of completeness. Embodiments of the presentdisclosure can be implemented in hardware, or as a combination ofsoftware and hardware. Consequently, embodiments of the disclosure maybe implemented in the environment of a computer system or otherprocessing system. For example, the methods of FIGS. 4-5 can beimplemented in the environment of one or more computer systems or otherprocessing systems. An example of such a computer system 600 is shown inFIG. 6. One or more of the modules depicted in the previous figures canbe at least partially implemented on one or more distinct computersystems 600.

Computer system 600 includes one or more processors, such as processor604. Processor 604 can be a special purpose or a general purpose digitalsignal processor. Processor 604 is connected to a communicationinfrastructure 602 (for example, a bus or network). Various softwareimplementations are described in terms of this exemplary computersystem. After reading this description, it will become apparent to aperson skilled in the relevant art(s) how to implement the disclosureusing other computer systems and/or computer architectures.

Computer system 600 also includes a main memory 606, preferably randomaccess memory (RAM), and may also include a secondary memory 608.Secondary memory 608 may include, for example, a hard disk drive 610and/or a removable storage drive 612, representing a floppy disk drive,a magnetic tape drive, an optical disk drive, or the like. Removablestorage drive 612 reads from and/or writes to a removable storage unit616 in a well-known manner. Removable storage unit 616 represents afloppy disk, magnetic tape, optical disk, or the like, which is read byand written to by removable storage drive 612. As will be appreciated bypersons skilled in the relevant art(s), removable storage unit 616includes a computer usable storage medium having stored therein computersoftware and/or data.

In alternative implementations, secondary memory 608 may include othersimilar means for allowing computer programs or other instructions to beloaded into computer system 600. Such means may include, for example, aremovable storage unit 618 and an interface 614. Examples of such meansmay include a program cartridge and cartridge interface (such as thatfound in video game devices), a removable memory chip (such as an EPROM,or PROM) and associated socket, a thumb drive and USB port, and otherremovable storage units 618 and interfaces 614 which allow software anddata to be transferred from removable storage unit 618 to computersystem 600.

Computer system 600 may also include a communications interface 620.Communications interface 620 allows software and data to be transferredbetween computer system 600 and external devices. Examples ofcommunications interface 620 may include a modem, a network interface(such as an Ethernet card), a communications port, a PCMCIA slot andcard, etc. Software and data transferred via communications interface620 are in the form of signals which may be electronic, electromagnetic,optical, or other signals capable of being received by communicationsinterface 620. These signals are provided to communications interface620 via a communications path 622. Communications path 622 carriessignals and may be implemented using wire or cable, fiber optics, aphone line, a cellular phone link, an RF link and other communicationschannels.

As used herein, the terms “computer program medium” and “computerreadable medium” are used to generally refer to tangible storage mediasuch as removable storage units 616 and 618 or a hard disk installed inhard disk drive 610. These computer program products are means forproviding software to computer system 600.

Computer programs (also called computer control logic) are stored inmain memory 606 and/or secondary memory 608. Computer programs may alsobe received via communications interface 620. Such computer programs,when executed, enable the computer system 600 to implement the presentdisclosure as discussed herein. In particular, the computer programs,when executed, enable processor 604 to implement the processes of thepresent disclosure, such as any of the methods described herein.Accordingly, such computer programs represent controllers of thecomputer system 600. Where the disclosure is implemented using software,the software may be stored in a computer program product and loaded intocomputer system 600 using removable storage drive 612, interface 614, orcommunications interface 620.

In another embodiment, features of the disclosure are implementedprimarily in hardware using, for example, hardware components such asapplication-specific integrated circuits (ASICs) and gate arrays.Implementation of a hardware state machine so as to perform thefunctions described herein will also be apparent to persons skilled inthe relevant art(s).

CONCLUSION

It is to be appreciated that the Detailed Description section, and notthe Abstract section, is intended to be used to interpret the claims.The Abstract section may set forth one or more, but not all exemplaryembodiments, and thus, is not intended to limit the disclosure and theappended claims in any way.

The disclosure has been described above with the aid of functionalbuilding blocks illustrating the implementation of specified functionsand relationships thereof. The boundaries of these functional buildingblocks have been arbitrarily defined herein for the convenience of thedescription. Alternate boundaries may be defined so long as thespecified functions and relationships thereof are appropriatelyperformed.

It will be apparent to those skilled in the relevant art(s) that variouschanges in form and detail can be made therein without departing fromthe spirit and scope of the disclosure. Thus, the disclosure should notbe limited by any of the above-described exemplary embodiments, butshould be defined only in accordance with the following claims and theirequivalents.

What is claimed is:
 1. A system for providing product ordering anddelivery services for an inmate in a correctional facility, the systemcomprising: an order processing subsystem that stores order informationfor each order of a plurality of orders for inmates in the correctionalfacility; and a delivery processing subsystem at the correctionalfacility comprising at least one database and one or more processorsconfigured to: receive a request for a user to access the deliveryprocessing subsystem and a scanning device; authenticate the user byverifying the request with user credentials stored in the at least onedatabase; in response to authenticating the user, provide the user withaccess to the delivery processing subsystem and the scanning device;receive scanned data from the scanning device, wherein the scanningdevice comprises an RFID reader or a camera and the scanned data isgenerated by scanning an RFID tag on a package with the RFID reader orphotographing a quick response (QR) code on a label affixed to thepackage with the camera; retrieve, from the order processing subsystem,package data regarding the package for an inmate based on the scanneddata received from the scanning device, wherein the package datacomprises an identity of the inmate and the package is received at thecorrectional facility without any information discernable to a human soas to conceal the identity of the inmate and contents of the package byuse of the RFID tag or QR code; and generate, based on the package data,a route in the correctional facility for delivery of the package to theinmate in the correctional facility, wherein the route does not includethe identity of the inmate.
 2. The system of claim 1, wherein therequest for the user to access the delivery processing subsystem and thescanning device comprises at least one of a username, password,challenge question, challenge answer, or biometric data.
 3. The systemof claim 1, wherein the package data further comprises order informationfor the inmate and an indication of contents of the package.
 4. Thesystem of claim 3, wherein the package is delivered to the inmate in thecorrectional facility with the generated route after the contents of thepackage are verified with the package data.
 5. A method for deliveryprocessing of a package for an inmate in a correctional facility, themethod comprising: receiving, from a computing device, a request for auser in the correctional facility to access a delivery processing systemand a scanning device; verifying the request with user credentialsstored in one or more databases; providing the user with access to thedelivery processing system and the scanning device in response toverifying the request for the user; receiving encoded data from thescanning device, wherein the scanning device comprises an RFID readerand the encoded data is generated by scanning an RFID tag affixed to thepackage with the RFID reader; decoding the encoded data to obtainpackage data regarding the package for the inmate, wherein the packagedata comprises an identity of the inmate and the package is received atthe correctional facility without any information discernable to a humanso as to conceal the identity of the inmate and contents of the packageby use of the RFID tag; and generating, based on the package data, aroute in the correctional facility for delivery of the package to theinmate in the correctional facility, wherein the route does not includethe identity of the inmate.
 6. The method of claim 5, wherein thepackage data further includes order information for the inmate and anindication of contents of the package.
 7. The method of claim 5, furthercomprising; retrieving a location of the inmate in the correctionalfacility from the one or more databases based on the package data. 8.The method of claim 7, wherein the generated route comprises turn byturn instructions for navigating the user to the location of the inmatein the correctional facility.
 9. The method of claim 7, wherein thelocation of the inmate includes a prison cell number and a prison celllocation of the inmate in the correctional facility.
 10. The method ofclaim 9, wherein the location of the inmate is included in the generatedroute.
 11. The method of claim 9, wherein the location of the inmate isnot included in the generated route.
 12. A delivery processing systemfor processing a plurality of packages for inmates in a correctionalfacility, the system comprising: a database; a computing device of auser in the correctional facility; a scanning device configured to scantags affixed to each of the plurality of packages; a delivery processingsubsystem comprising one or more processors; and an authenticationsubsystem configured to authenticate a user requesting to access thedelivery processing subsystem and the scanning device, wherein the oneor more processors of the delivery processing subsystem are configuredto: provide the computing device of the user with access to the deliveryprocessing subsystem and the scanning device in response toauthentication of the user; receive scanned data from the scanningdevice, wherein the scanning device comprises a quick response (QR) codereader and the scanned data is generated by scanning a QR code affixedto a package; retrieve package data regarding the package for an inmatefrom the database using the scanned data from the scanning device,wherein the package data comprises an identity of the inmate and thepackage is received at the correctional facility without any informationdiscernable to a human so as to conceal the identity of the inmate andcontents of the package by use of the QR code; and based on the packagedata, generate a route in the correctional facility for delivery of thepackage to the inmate in the correctional facility, wherein the routedoes not include the identity of the inmate.
 13. The delivery processingsystem of claim 12, further comprising: an employee profile subsystemconfigured to store employee profiles for authorized individuals of thecorrectional facility, wherein the user is an employee or an authorizedindividual of the correctional facility, and wherein the authenticationsubsystem is further configured to: receive a request from the computingdevice of the user to access the delivery processing subsystem and thescanning device; retrieve an employee profile of the user from theemployee profile subsystem; and authenticate the user by verifying usercredentials provided in the request with user information in theemployee profile of the user.
 14. The delivery processing system ofclaim 12, wherein the computing device of the user is configured to:receive the scanned data from the scanning device, wherein the scanneddata includes encoded data; and transmit the encoded data from thescanning device to the delivery processing subsystem.
 15. The deliveryprocessing system of claim 14, wherein the one or more processors of thedelivery processing subsystem are further configured to: decode theencoded data from the scanning device by running a decoding algorithm toobtain the package data for the inmate.
 16. The delivery processingsystem of claim 12, wherein the one or more processors of the deliveryprocessing subsystem are further configured to: transmit the generatedroute to the computing device of the user in order for the user todeliver the package to the inmate in the correctional facility using thegenerated route.